Frequently Asked Questions
Answers about Ardemco's RV & marine toilets, genuine OEM parts, shipping, and returns. Can't find what you need? Text or call James at (562) 387-6602 for product and technical support.
Products & Brands
What does Ardemco Supply Co. sell?
Ardemco is the Dometic/SeaLand Master Sanitation Distributor for the Western United States. We carry a full inventory of RV and marine toilets (MasterFlush, VacuFlush, M65 Gravity, Traveler, Raritan, and Jabsco), genuine OEM replacement parts, holding tank monitors and accessories, polyethylene waste and water tanks, marine water heaters, battery boxes, toilet seats, and toilet tissue and chemicals.
Are Ardemco's parts genuine OEM parts?
Yes. As a Dometic/SeaLand Master Sanitation Distributor, we stock genuine OEM toilet repair parts and accessories, along with parts for Jabsco and Raritan systems.
What brands does Ardemco carry?
Dometic, SeaLand, Jabsco, Raritan, Battery Guard, Raven, and our own line of waste and water tanks.
I'm not sure which part or toilet model I need. Can someone help me?
Yes. For product and technical support, including help identifying the correct part or toilet model for your RV or boat, text or call James at (562) 387-6602. You can also call our main line at (949) 722-7672.
An item I want is out of stock. What should I do?
Call (800) 253-0115 to check on availability and lead times for out-of-stock items.
Shipping
Do you offer free shipping?
Yes. We offer free shipping on orders of $100 or more within the continental United States (Alaska and Hawaii are excluded). This does not apply to toilets, holding tanks (waste and water) and holding tank systems, or battery boxes. Foot pedal toilets ship for a flat $75, and select toilets ship for a flat $150. Call (800) 253-0115 for shipping rates on excluded items, or use the shipping calculator at checkout.
Do you ship internationally?
Yes. International shipments may be subject to duties and taxes charged by the destination country, which are the buyer's responsibility.
Returns & Refunds
What is Ardemco's return policy?
We accept returns within 30 days of delivery on new, unopened, and unused items. Refunds are subject to a 15% restocking fee and do not include original shipping costs; the buyer covers return shipping. Exceptions are made if the item received was the result of an Ardemco error. Electrical or electronic items cannot be returned unless the wrong item was shipped due to our error.
How do I start a return?
Call us at (949) 722-7672 to initiate a return, or sign in to your Ardemco.com account, view your order, and request a return directly from there.
How long does it take to get a refund?
Refunds can take up to 30 days to process, depending on transit times, our processing time, and your bank's processing time.
Ordering & Company
Where is Ardemco located?
507 Figueroa St, Wilmington, CA 90744. You can reach us at (949) 722-7672.
Does Ardemco offer gift certificates?
Yes, gift certificates are available for purchase on our website.
Still have questions? Text or call James at (562) 387-6602 for product and technical support, or call (949) 722-7672 for general inquiries.